Terms & Conditions

Conditions of Contract
The reservation of any of the trips included in this catalog / web implies the total acceptance of these General Conditions that are considered automatically incorporated into the contract, without its written transcription being necessary in it. On this website, the duration, itinerary, prices and supplements, minimum group and services included in the hiring of the boat are indicated. The complementary information and possible modifications will be communicated to the clients together with the itinerary in writing, and that, together with the General Conditions, act as definitive contract.

Organization
The technical organization of these trips is provided by KALIMANTAN EXPLORER domiciled in Jalan Dewi Sri 1 no: 2, Legian Kuta Badung Bali 80361 Bali Indonesia in collaboration with other Indonesian travel agencies and airlines.

Website
Kalimantan Explorer may modify unilaterally and without prior notice, whenever it deems appropriate, the structure and design of the Website, as well as modify or eliminate the services, contents and conditions of access and / or use of the Website.

Contents of the WEB
Reproduction, distribution or modification of texts, photographs, graphics, maps or sound files without the express written permission of Kalimantan Explorer is prohibited.

Prices
The prices are quoted in Euros. The price of the package does not include: Visas, airport taxes, and / or entry and exit fees, vaccination certificates, “extras” such as beverages except water and soft drinks, special diets, and, in general, any other service that does not appear expressly in the section “The price of the trip includes” or is not specifically detailed in the program / offer, in the contract or in the documentation that is delivered to the client upon signing it. During the visit of the Tanjung Puting National Park, entrance and conservation fees are not included, these fees will be paid directly by the client. The price of these fees is about US $ 15 per day. It is mandatory to pay fees for the use of photo and video cameras, these must be paid directly by the client at the destination. The price can be increased for the following reasons: A strong fluctuation of the currency (Euro – Rupiah) An unexpected increase or appearance of new taxes A sharp increase in the price of fuel The availability in the internal flights and category of the rooms offered in the Programs Kalimantan Explorer reserves the right to revise the prices of the programs offered up to 20 days before the arrival of customers to Kalimantan

Accommodations
The boat has two Aura Suite accommodations with capacity for 3 or 4 people in case at least one of the occupants is under 12 years old or the occupants agree to share the cabin and Solaria Tend with capacity for 2 people. The reservation of any of the accommodations does not imply the exclusive use of the boat in private and this can be shared with other passengers housed in either of the two accommodations. The use of the air conditioning in the Aura Suite cabin is limited from 11:00 to 23:00. Schedule: Boarding: 10:00 Disembarkation: 08:00 The departure of the ship from the port of Kumai is scheduled at approximately 13:00. In the case of a shared boat, those passengers arriving on flights to Pankalan Bun later than 12:00 must take a speedboat to link with the ship inside the National Park. The cost of this service is 700,000 rupees per boat not included in the base price.

Ground transportation
Transports from the airport are made in private vehicles with air conditioning. By internal regulation of the Pankalan Bun airport, transportation from the airport to Kumani port will be done by taxi.

Air transport
The delay, changes of schedules and cancellation of flights is common in Indonesia. For this reason, the flexibility of the group in terms of possible changes and alterations of the program is important. Kalimantan Explorer will not assume the expenses derived from cancellations or delays of flights and ships. In the case of cancellation of flights, the client must pay directly at destination the costs of land or air transport to the cities of Palankaraya or Banjarmasin to link to the next flight. This journey is about 10 or 12 hours by 4 × 4 vehicle.

Guides
The guides in Tanjung Puting will be English or Spanish speaking on request.

Luggage
Kalimantan Explorer is not responsible for loss or damage caused during the trip or transportation. In case of loss of luggage by the airline, we refer to the conditions regulated by IATA. In some sections, such as flights from Pankalan Bun to Semarang, the luggage weight limit is 10 kilos, excess baggage must be paid directly by the client to the corresponding airline. The cost of excess baggage is usually US $ 1 per kilogram. Kalimantan Explorer is not responsible for the delay in delivery of checked baggage, nor for the loss or deterioration since they are incidents that correspond to the airline as a carrier. The claim will have to be processed directly at the airline.

Reservations and confirmations
Reservations must be made by email with as many data as possible. Name of the clients (the same one that appears in the passport), date of arrival and departure, number of days and category of accommodation. At the time of registration, 25% of the total amount of the trip will be deposited. The reservation will not be considered firm until this deposit is formalized. The rest of the payment will be made 20 days before the arrival of the client to Indonesia, considering otherwise, the canceled place. Said annulment will involve the expenses expressed in the cancellations section of this clause.

Cancellations and refunds
In the event of cancellation by the client of a previously contracted program or services, the following amounts will have to be paid as a penalty:
A. 25% of the total amount of the trip if the cancellation occurs between 25 and 15 days before departure.
B. 50% between 14 and 4 days before departure.
C. 75% 3 days before departure
D. 100% 2 days before departure or case of no show at departure or late presentation.

These amounts will be deducted from the deposits delivered by the client regardless of the advance date of departure, the client will have to pay the cancellation fees, if any (non-refundable tickets), and the management expenses. In the case of reimbursement, international transfer costs from Indonesia will be borne by the customer. Once the trip has started, the non-use or enjoyment of certain previously contracted services, such as excursions, meals or hotel nights will not be reimbursed. There will be no obligation to compensate in the following cases: When the cancellation of the trip, except in cases of excess reserves, is due to reasons of force majeure, meaning those circumstances beyond the party who invoked them, abnormal and unpredictable, whose consequences they could not have been avoided, despite having acted with due diligence.

Paynments
The payment of 25% of the total will be made at the time of confirming the availability of the contracted services and the remaining 75% 20 days before the arrival of the individual customers to Indonesia. Payments will be made by transfer to the account of Kalimantan Explorer in Bali. Payments by PayPal have an increase of 4% and 3% for payments with credit cards on the price of the program as bank fees.

Insurance
The contracted programs do NOT include medical insurance or repatriation, so we recommend that our clients hire travel insurance with an assistance cover in Indonesia at their place of origin. It is recommended to hire at your place of origin an optional cancellation insurance that covers all possible cancellation expenses. Its price varies depending on the price of the contracted trip. This insurance guarantees the reimbursement of travel cancellation expenses in case of serious illness, serious accident or death of the insured person, his spouse, ascendants or descendants, brothers or sisters and also in cases such as dismissal, serious damage to the residence habitual of the contracting person and other causes described in the individual guarantees.

Responsibility
Kalimantan Explorer acts as an agency of airlines and other services so Kalimantan Explorer is not responsible for any loss, material damage, delays, accidents, program changes or irregularities that are beyond its control. Consequently, it declines all responsibility for any deficiencies that the services rendered by said entities or persons may have. Kalimantan Explorer will not assume the expenses derived from the cancellations or delays of the flights for breakdowns, strikes, controls on the part of the authorities, accidents, traffic etc. as well as the loss of connections of both domestic and international flights and services derived from excess traffic especially during the end of Ramadan and local and national holidays. It is recommended in any case at the time of booking the programs to have one or two extra days in Indonesia after the completion of the programs before the connection with the international return flight. In case of delays in departures or returns of any of the means of transport used due to strikes, weather causes, technical problems or other causes of force majeure, Kalimantan Explorer undertakes to perform all the procedures at its disposal for the benefit of customers affected by these types of situations as long as the costs of these procedures are equal to or lower than the price of the program paid by the client. Kalimantan Explorer reserves the right to alter the order of travel of any itinerary, means of transport and other services described in this program, modify the departure time and even cancel the trip, provided there are reasons that justify it, without that the customer has the right to claim nothing more than the amounts paid if he does not agree with these alterations. In the event that, after the departure of the trip, Kalimantan Explorer does not provide or verify that it can not provide an important part of the services provided in the contract, it will adopt the appropriate solutions for the continuation of the organized trip. Kalimantan Explorer will pay the amount of the differences between the provided benefits and those provided. If the consumer continues the trip with the solutions given by Kalimantan Explorer, it will be considered that he accepts these proposals tacitly.
National parks fees
Visits to the National Park do not include entrance fees, forstal guard fees, local government and conservation fees, these fees will be paid directly by the client.
 
National Park Tax – not including – National Park fees not included in the price
 
 
National park tax working days / Working days
150,000 IDR
National park tax Sunday / Sundays and holidays
240,000 IDR
 
For filming and photography for professional purposes in national parks requires written authorization from the corresponding national park office. The value of this fee is about 700 Euros for each national park and must be obtained before arrival in Indonesia. Professional filming without the corresponding permission may result in deportation and heavy penalties or jail sentences.

Responsibility
Catur acts as an agency for hotels, airlines and ships and other services, so Catur is not responsible for any loss, material damage, delays, accidents, program changes or irregularities that are beyond its control. Consequently, it declines all responsibility for any deficiencies that the services rendered by said entities or persons may have. Catur will not assume the expenses derived from the cancellations or delays of the flights, trains and ships due to breakdowns, strikes, controls by the authorities, accidents, traffic, eruption of volcanoes or any other cause of force majeure as well as the loss of connections of domestic and international flights and ships and services derived for the reasons already described in this section or the excess of traffic especially during the end of Ramadan and local and national holidays, high season or weekends or delay in the delivery of luggage. It is recommended at the time of booking the programs to have one or two extra days in Bali or Jakarta after the completion of the programs before connecting with the return flight.

In case of delays in the departures or returns of any of the means of transport used due to strikes, weather causes, technical problems or other causes of force majeure, Catur undertakes to carry out all the procedures at its disposal for the benefit of the affected customers. for these types of situations as long as the costs of such procedures are equal to or lower than the price of the program paid by the client.
Catur reserves the right to alter the order of travel of any itinerary, hotels provided, means of transport and other services described in this program, modify the departure time and even cancel the trip, provided there are reasons to justify it , without the client having the right to claim nothing more than the amounts paid if he did not agree with these alterations.

In the event that, after the departure of the trip, Catur does not provide or verify that it can not provide an important part of the services provided in the contract, it will adopt the appropriate solutions for the continuation of the organized trip. Catur will pay the amount of the differences between the benefits provided and those provided. If the consumer continues the trip with the solutions provided by Catur, it will be considered that he accepts these proposals tacitly.

Catur declines any responsibility for the services of other agents, hotels or activities contracted by Catur at the express request of the client.
 
The delay, changes of schedules and cancellation of flights is common in Indonesia. For this reason, the flexibility of the group in terms of possible changes and alterations of the program is important.
 
Catur is not responsible for damages or disappearances imputed to negligence of its employees or subcontracted personnel of personal items whose value exceeds 100 Euros as well as electronic material, telephony, computer, optical, photographic, jewelry, professional equipment and valuables . We expressly recommend contracting insurance to cover the loss and damage of these objects before starting the trip.
 
Claims
The user must immediately inform Kalimantan Explorer as a provider of the services and with a maximum limit of 48 hours of any incident of the trip to resolve it. Failure to carry out this communication with the ship’s management will mean that the user must prove the breach of contract execution before the administration and / or competent court. If this period elapses it would be impossible for the ship’s management to obtain a satisfactory resolution and verify the veracity of the claim. Claims submitted must be documented with receipts and invoices, and must be addressed to the organizing agency within a maximum period of 15 days after the return of the trip.

Applicable Law and Conflict Resolution
The parties, expressly waiving their own jurisdiction, accept as governing legislation of this contract and submit to the resolution of any litigation that may arise from it to the Courts and Tribunals of Denpasar, Bali.

Term of validity
From November 01, 2017 to December 31, 2018